Information Help Desk Staff

Job Opening: Information Help Desk Staff

Introduction:

KOHRW implements a comprehensive protection program for refugees in partnership with UNHCR through the Community Service Center (CSC) in Kirkuk. The CSC serves as a dedicated space to provide critical protection services, including legal aid, case management, psychosocial support, and awareness sessions to refugees. This program aims to address the needs of refugees ensuring a safe and supportive environment while promoting social cohesion and protection for the most vulnerable populations.

The CSC’s goals include:

1. Providing structured case management for survivors of violence and children at risk.
2. Ensuring access to legal aid and rights-based protection services.
3. Promoting awareness on available services and rights through community engagement.
4. Offering technical support to strengthen local capacities and service delivery.

Responsibilities:

• Act as the first point of contact for beneficiaries visiting the CSC.
• Provide clear and accurate information on available services and referral pathways.
• Maintain updated records of all inquiries and ensure follow-ups as needed.
• Guide beneficiaries in completing forms or accessing resources.
• Support community engagement activities, including awareness sessions.
• Collaborate with case workers to facilitate smooth referrals.
• Maintain confidentiality and professionalism in all interactions.
• Prepare weekly and monthly reports on help desk activities and trends.
• Develop and maintain an e-filing system to securely store beneficiary inquiries, service details, and referral records, ensuring easy retrieval and organization of data.
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To apply, send your CV to hr@kohrw.org and cc info@kohrw.org.

Mandatory Email Subject: Information Help Desk Staff

Deadline: 17^th December 2024